How to Cancel Hims Subscription: A Complete Guide
Canceling your Hims subscription is a straightforward process that can be done online, through the mobile app, or by contacting customer support. This guide will walk you through each method, help you troubleshoot common issues, and provide important information about what happens after cancellation.
Hims has made a name for itself in the telehealth industry, offering convenient access to men’s health products and services. But there may come a time when you need to end your subscription. Whether it’s for financial reasons, a change in your health needs, or simply because you’re exploring other options, knowing how to cancel your Hims subscription is important.
Let’s dive into the details of Hims subscriptions and the cancellation process.
What is Hims and Its Subscription Model
Hims is a telehealth company that focuses on men’s health and wellness. They offer a range of products and services, from hair loss treatments to erectile dysfunction medication, all through a convenient subscription model.
Overview of Hims Services
Hims provides:
- Hair loss treatments
- Erectile dysfunction medication
- Skincare products
- Mental health services
- Primary care consultations
These services are designed to be accessible and discreet, addressing common health concerns that men often face.
Types of Hims Subscriptions
Hims offers various subscription options:
- Monthly subscriptions
- Quarterly subscriptions
- One-time purchases with auto-refill options
Each type comes with its own set of terms and conditions, which is crucial to understand when considering cancellation.
Reasons for Canceling a Hims Subscription
People cancel their Hims subscriptions for various reasons. Let’s look at some common ones:
Financial Considerations
Sometimes, budget constraints lead to cutting non-essential expenses. A Hims subscription might fall into this category for some users.
Change in Health Needs
Your health needs might change over time. Maybe you’ve found an alternative treatment, or you no longer need the services Hims provides.
Dissatisfaction with Products or Services
While Hims strives for customer satisfaction, sometimes the products or services don’t meet a user’s expectations or needs.
Before You Cancel: Important Considerations
Before jumping into the cancellation process, there are a few things you should keep in mind:
Subscription Terms and Conditions
Review your subscription agreement. This will help you understand any obligations or potential fees associated with cancellation.
Timing Your Cancellation
The timing of your cancellation can affect billing. Aim to cancel at least 48 hours before your next billing cycle to avoid unwanted charges.
Alternative Options to Full Cancellation
Hims might offer alternatives to full cancellation, such as:
- Pausing your subscription
- Changing to a less frequent delivery schedule
- Switching to a different product
Consider these options if you’re not sure about a full cancellation.
Step-by-Step Guide to Cancel Hims Subscription Online
Canceling your Hims subscription online is usually the quickest and easiest method. Here’s how to do it:
Accessing Your Hims Account
- Go to the Hims website (forhims.com)
- Click on the “Log In” button in the top right corner
- Enter your email address and password
If you’ve forgotten your password, use the “Forgot password” link to reset it.
Navigating to Subscription Settings
Once logged in:
- Click on your name or profile icon
- Select “My Account” from the dropdown menu
- Look for a “Subscriptions” or “Manage Subscriptions” option
Initiating the Cancellation Process
In the subscriptions section:
- Find the subscription you want to cancel
- Look for a “Cancel Subscription” or “Manage Subscription” button
- Click on it to start the cancellation process
Confirming Your Cancellation
Hims may ask why you’re canceling. This is optional, but your feedback can help them improve their services.
- Select a reason for cancellation (if prompted)
- Confirm your decision to cancel
- Look for a cancellation confirmation message or email
Make sure to keep this confirmation for your records.
Canceling Hims Subscription via Mobile App
If you prefer using your smartphone, you can cancel through the Hims mobile app.
iOS App Cancellation Steps
- Open the Hims app on your iPhone
- Tap on the “Account” icon
- Select “Subscriptions”
- Choose the subscription you want to cancel
- Tap “Cancel Subscription”
- Follow the prompts to confirm
Android App Cancellation Steps
The process for Android is similar:
- Launch the Hims app
- Go to “Account” settings
- Tap on “Subscriptions”
- Select the subscription to cancel
- Choose “Cancel Subscription”
- Confirm your decision
Remember, app interfaces can change, so look for similar options if these exact steps don’t match what you see.
Alternative Methods to Cancel Hims Subscription
If you’re having trouble with online cancellation, don’t worry. There are other ways to cancel your Hims subscription.
Canceling by Phone
You can call Hims customer service at 1-800-368-0038. Here’s what to do:
- Have your account information ready
- Explain that you want to cancel your subscription
- Follow the representative’s instructions
- Ask for a cancellation confirmation number or email
Canceling via Email
To cancel by email:
- Write to support@forhims.com
- Use a clear subject line like “Request to Cancel Subscription”
- Include your full name and account details
- State clearly that you want to cancel your subscription
- Request a confirmation of cancellation
Using Customer Support Chat
Hims offers a live chat option on their website:
- Go to the Hims website
- Look for a “Chat” or “Help” button
- Start a conversation with a support agent
- Inform them you want to cancel your subscription
- Follow their instructions and get confirmation
Troubleshooting Common Cancellation Issues
Sometimes, you might run into problems when trying to cancel. Here are some common issues and how to solve them:
Account Access Problems
If you can’t log in:
- Use the “Forgot Password” option
- Check if you’re using the correct email address
- Contact support if you still can’t access your account
Technical Glitches During Cancellation
If the cancellation button doesn’t work:
- Try a different browser or device
- Clear your browser cache and cookies
- If problems persist, use an alternative cancellation method
Unresponsive Customer Support
If you’re not getting help:
- Try contacting Hims through social media
- Use multiple contact methods (phone, email, chat)
- Be persistent but polite in your follow-ups
After Canceling Your Hims Subscription
Once you’ve canceled, there are a few things to keep in mind:
Confirmation of Cancellation
Always make sure you receive:
- A cancellation confirmation email
- A cancellation number (if provided)
Keep these for your records in case of any future billing issues.
Managing Remaining Products
If you have unused products:
- Check Hims’ policy on returns
- Consider using remaining products if safe to do so
- Properly dispose of any medications you won’t use
Refund Policies and Procedures
Hims’ refund policy may vary depending on your subscription type:
- Review the terms of service for refund information
- Contact customer support for specific refund requests
- Understand that some charges may be non-refundable
Preventing Unwanted Renewals
To avoid future unwanted subscriptions:
Setting Reminders for Trial Periods
- Mark your calendar when starting a new subscription
- Set a phone reminder a few days before the trial ends
- Decide whether to cancel before the full subscription starts
Regularly Reviewing Active Subscriptions
- Check your subscriptions monthly
- Review bank statements for unexpected charges
- Keep a list of all active subscriptions for easy tracking
Alternatives to Hims Services
If you’re canceling but still need similar services, consider these options:
Other Telehealth Providers
- Roman
- Lemonaid
- Keeps
Research each to find the best fit for your needs.
Traditional Healthcare Options
- Consult with your primary care physician
- Visit a local dermatologist or urologist
- Explore in-person mental health services
Sometimes, traditional healthcare can provide more personalized treatment.
Reactivating Your Hims Subscription
Changed your mind? You can always reactivate your subscription:
Steps to Resubscribe
- Log into your Hims account
- Go to the subscriptions section
- Look for an option to reactivate
- Follow the prompts to restart your service
Changes in Subscription Options
Be aware that:
- Prices may have changed since you last subscribed
- New products or services might be available
- Terms and conditions could be different
Always review the current offerings before resubscribing.
Frequently Asked Questions About Canceling Hims Subscription
To wrap up, let’s address some common questions:
- Can I cancel anytime? Yes, you can cancel your Hims subscription at any time.
- Will I get a refund if I cancel mid-cycle? Refunds for partial months are typically not provided, but check with customer service for your specific case.
- Can I keep using my products after canceling? Yes, you can use any products you’ve already received.
- How long does cancellation take to process? Online cancellations are usually immediate, but allow up to 48 hours for processing.
- Will canceling affect my ability to use Hims in the future? No, you can always reactivate your account or start a new subscription later.
Canceling your Hims subscription doesn’t have to be a hassle. With this guide, you’re equipped to handle the process smoothly, whether you choose to do it online, through the app, or by contacting customer support. Remember to time your cancellation right, keep confirmation records, and explore all your options before making a final decision. Your health journey is personal, and it’s okay if Hims is no longer the right fit for you.
