How to Cancel Peloton Membership: A Comprehensive Guide

ByBrynn Hawkes
How to Cancel Peloton Membership

To cancel your Peloton membership, log into your account on the Peloton website, go to your subscription settings, and select the cancellation option. The exact steps may vary depending on your membership type and how you initially signed up.

Peloton has revolutionized home fitness, but sometimes you need to part ways with your membership. Whether you’re looking to cut costs or explore new workout options, this guide will walk you through the cancellation process for all Peloton membership types.

Peloton Membership Types

Before diving into the cancellation process, let’s quickly review the different Peloton memberships:

  1. All-Access Membership
  2. App Membership
  3. Guide Membership
  4. Rental Membership

Each type has its own features and cancellation procedures. Knowing which one you have is crucial for a smooth cancellation process.

Why Cancel Your Peloton Membership?

People choose to end their Peloton subscriptions for various reasons:

  • Budget constraints
  • Underutilization of the service
  • Desire to try other fitness programs
  • Temporary break from structured workouts

Whatever your reason, it’s important to understand the cancellation process to avoid any unexpected charges.

Cancellation Methods for Different Platforms

Peloton offers several ways to cancel your membership, depending on how you initially signed up:

Canceling through the Peloton Website

This is the most straightforward method for most users. Here’s how:

  1. Visit the Peloton website and log in to your account
  2. Navigate to your account settings
  3. Find the subscription section
  4. Click on “Manage Subscription”
  5. Select “Cancel Subscription”
  6. Follow the prompts to confirm your cancellation

Canceling on iOS Devices

If you signed up through the App Store:

  1. Open your iPhone’s Settings
  2. Tap on your Apple ID at the top
  3. Select “Subscriptions”
  4. Find Peloton in the list and tap it
  5. Choose “Cancel Subscription”

Canceling on Android Devices

For Google Play Store subscriptions:

  1. Open the Google Play Store app
  2. Tap the menu icon and select “Subscriptions”
  3. Find Peloton and tap “Cancel Subscription”
  4. Follow the on-screen instructions

Canceling on Roku

Roku users can cancel by:

  1. Pressing the Home button on the Roku remote
  2. Navigating to the Peloton channel
  3. Pressing the * button on the remote
  4. Selecting “Manage Subscription”
  5. Choosing “Cancel Subscription”

Canceling on Amazon Fire TV

For Amazon Fire TV subscribers:

  1. Go to Amazon’s website and log in
  2. Navigate to “Your Memberships and Subscriptions”
  3. Find Peloton and select “Cancel Subscription”

Canceling through Verizon +Play Store

Verizon customers can cancel by:

  1. Logging into “My Verizon Online”
  2. Going to “Manage Subscriptions”
  3. Finding Peloton and clicking “Manage”
  4. Toggling the “Status” from “On” to “Off”

Step-by-Step Guide: Canceling Peloton All-Access Membership

The All-Access Membership is the most common type. Here’s a detailed walkthrough:

  1. Open your web browser and go to members.onepeloton.com
  2. Log in to your account
  3. Click on your profile picture in the top right corner
  4. Select “Subscriptions” from the dropdown menu
  5. Find your active subscription and click “Manage”
  6. Choose “Cancel Subscription”
  7. Follow the prompts to confirm your cancellation

Remember, your access will continue until the end of your current billing cycle.

Canceling Peloton App Membership

The App Membership cancellation process varies slightly:

iOS Cancellation Process

  1. Open the Settings app on your iPhone or iPad
  2. Tap your name at the top
  3. Select “Subscriptions”
  4. Find Peloton in the list
  5. Tap “Cancel Subscription”

Android Cancellation Process

  1. Open the Google Play Store
  2. Tap the menu icon (three horizontal lines)
  3. Select “Subscriptions”
  4. Find Peloton and tap “Cancel Subscription”

Web Browser Cancellation

  1. Go to the Peloton website and log in
  2. Navigate to your account settings
  3. Find the subscription section
  4. Click “Cancel Subscription”

Special Considerations

Canceling During Free Trial Period

If you’re still in your free trial:

  1. Log into your Peloton account
  2. Go to your subscription settings
  3. Select “Cancel Trial”

This will prevent automatic charging when your trial ends.

Handling Prepaid or Gift Memberships

For prepaid or gift memberships:

  1. Contact Peloton support directly
  2. Explain your situation
  3. They’ll guide you through the cancellation process

Cancellation Policies for Committed Membership Periods

Some memberships have a committed period. In these cases:

  • You may have to pay a fee to cancel early
  • Wait until the commitment period ends to avoid extra charges

What Happens After Cancellation?

After canceling your Peloton membership:

  • You’ll have access until the end of your current billing cycle
  • Your workout history will be saved for a certain period
  • You can reactivate your membership at any time

Alternatives to Cancellation

Before you cancel, consider these options:

Pausing Membership

  1. Log into your Peloton account
  2. Go to subscription settings
  3. Select “Pause Membership”
  4. Choose the duration (usually up to 3 months)

Downgrading Membership Type

If you have an All-Access Membership but only use the app:

  1. Contact Peloton support
  2. Ask about downgrading to an App Membership
  3. This could significantly reduce your monthly cost

Sharing Membership with Household

All-Access Memberships allow multiple users:

  • Add up to 20 profiles for your household
  • Share the cost with family members

Troubleshooting Cancellation Issues

Sometimes, you might encounter problems when trying to cancel:

Common Problems

  • Website glitches
  • App errors
  • Unclear cancellation options

Contacting Peloton Support

If you face issues:

  1. Visit Peloton’s support page
  2. Use the chat feature or call their support line
  3. Explain your cancellation problem in detail

Disputing Charges

As a last resort:

  1. Document your cancellation attempts
  2. Contact your bank or credit card company
  3. File a dispute for any unauthorized charges

Peloton’s Refund Policy

Understanding Peloton’s refund policy is crucial:

  • Standard policy: No prorated refunds for partial months
  • Exceptions may apply for certain Canadian residents
  • Refund requests must typically be made within 60 days of billing

Comparing Peloton Cancellation to Other Fitness Subscriptions

Peloton’s cancellation process is relatively straightforward compared to some competitors:

  • No long phone calls required
  • Can be done entirely online in most cases
  • Clear instructions provided on their website

Making the Most of Your Membership Before Canceling

If you’ve decided to cancel, maximize your remaining time:

  1. Try different class types
  2. Download your favorite classes for offline use
  3. Use any available credits or perks

Post-Cancellation Fitness Options

After canceling, consider these alternatives:

  1. Free fitness apps and YouTube channels
  2. Local gym memberships
  3. Outdoor activities like running or cycling

Conclusion

Canceling your Peloton membership doesn’t have to be a workout in itself. By following the steps outlined in this guide, you can smoothly end your subscription and move on to your next fitness journey. Remember, your health and financial well-being are paramount, so make the decision that’s best for you.

FAQs About Canceling Peloton Membership

Q: Can I get a refund after canceling?

A: Generally, Peloton doesn’t offer prorated refunds. Your access continues until the end of your billing cycle.

Q: Will I lose my workout history after cancellation?

A: Your workout history is typically saved for a period after cancellation. You can regain access by reactivating your membership.

Q: Can I cancel if I’m still paying for my Peloton equipment?

A: Yes, you can cancel your membership even if you’re still financing your Peloton equipment. The equipment payments are separate from the membership fees.

Q: How do I cancel if I subscribed through a third party?

A: If you subscribed through Apple, Google Play, or another third party, you’ll need to cancel through that platform, not directly through Peloton.

Q: What if I want to rejoin Peloton later?

A: You can easily reactivate your membership at any time by logging into your account and selecting a new subscription plan.

Remember, staying informed about your fitness subscriptions is as important as the workouts themselves. Whether you’re taking a break or moving on to new fitness adventures, managing your Peloton membership effectively ensures you stay in control of both your fitness and finances.

I'm Brynn Hawkes, the founder and CEO of QuickCancelHub.com. Born and raised in Boise, Idaho, I've always been passionate about consumer rights and digital innovation. After graduating from Boise State University with a degree in Business Administration, I pursued my MBA at the University of Idaho, where I first became interested in the complexities of digital subscriptions and services.
For over 15 years, I've been immersed in the world of consumer advocacy, focusing on simplifying the often frustrating process of service cancellations. This journey led me to create QuickCancelHub.com in 2020, a platform dedicated to empowering consumers with knowledge and tools to manage their subscriptions effectively.
My expertise has allowed me to become a regular speaker at tech conferences across the country, where I share insights on consumer rights in the digital age. I'm particularly proud of our team's work in developing user-friendly guides and innovative tools that have helped thousands of consumers regain control of their subscriptions.
When I'm not working on revolutionizing the cancellation industry, you'll find me exploring the breathtaking Sawtooth Mountains or kayaking on one of Idaho's pristine rivers. These activities not only rejuvenate me but also remind me of the importance of maintaining balance in life – a philosophy I bring to our approach at QuickCancelHub.com.

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